Refund Policy
Effective Date: 2026-03-02
This website and service are operated by Jin Lin (trading as HorizonAI).
1. General Policy
We offer a 14-day unconditional refund policy for all purchases.
Customers may request a full refund within 14 days of the original purchase date, regardless of usage.
2. How to Request a Refund
To request a refund, email support@voxpope.com and include your Order ID and purchase email.
Refund requests must be submitted within 14 days of the purchase date.
3. Processing
All payments and refunds are processed via Paddle. Refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
4. Abuse Prevention
We reserve the right to refuse refunds in cases of suspected abuse, fraud, or repeated excessive refund requests.